Política de envio

At Zenith Vault Studio, we want your outdoor essentials to arrive ready for their next use. Whether you are preparing a campsite, arranging portable seating for an outdoor gathering, or organizing waste during a weekend trip, dependable delivery is an important part of the shopping experience.

This Shipping Policy applies to purchases made through https://www.zenithvaultstudio.online/ and is administered by YG BEHAVIOR INC.

1. Shipping Charges

Our shipping arrangement is as follows:

  • Free shipping for orders with a merchandise subtotal of US$10 or more.

  • US$5.99 shipping for orders with a merchandise subtotal below US$10.

The applicable shipping charge will be displayed during checkout before you submit payment.

Unless the checkout page expressly states otherwise, the US$10 threshold is calculated using the merchandise subtotal before shipping charges and applicable taxes. Promotional discounts may affect the qualifying subtotal where reflected in the checkout calculation.

Please review the final order summary before completing your purchase. If your payment account uses a currency other than the currency displayed at checkout, your bank or payment provider may apply its own conversion rate or fees.

2. Order Processing

After an order is submitted, the information is reviewed so that the selected products, quantities, payment status, and delivery details can be processed.

Order preparation may include:

  • Confirming that the order information is complete.

  • Verifying payment authorization.

  • Reviewing product availability.

  • Preparing the selected camping table, chair, or collapsible waste-storage bin for shipment.

  • Checking the order details before dispatch.

  • Arranging carrier collection and any available tracking information.

An order confirmation acknowledges receipt of your purchase. It does not necessarily mean that the parcel has already been dispatched.

We do not promise a processing period that has not been confirmed for the relevant order. Any specific processing or shipping estimate displayed during checkout or in an order communication should be read together with this policy.

3. Shipment Timeframes and Delays

If a shipping timeframe is displayed or communicated, we will use reasonable efforts to meet that representation.

If no shipment time is stated, applicable federal law generally requires a seller to have a reasonable basis to expect shipment within 30 days after receiving a properly completed order.

If we learn that an order cannot be shipped within the applicable timeframe, we will provide the required delay notice and the legally required opportunity to consent to the delay or cancel the order for a refund.

We will not treat a customer's silence as consent where applicable law requires affirmative consent. If an order is cancelled because it cannot be shipped as required, we will process the applicable refund in accordance with federal requirements.

4. Delivery Estimates

Any delivery estimate shown at checkout or communicated after purchase is an estimate unless expressly identified as guaranteed.

Actual delivery may be affected by:

  • Carrier capacity and operating schedules.

  • Weather conditions and transportation disruptions.

  • Public holidays and peak shopping periods.

  • Incorrect or incomplete address information.

  • Local delivery restrictions.

  • Other circumstances outside our reasonable control.

Larger or bulkier items, such as folding tables and camping chairs, may be subject to carrier handling requirements that differ from those for smaller parcels. Any applicable delivery information will be provided through the checkout or order communication process.

We encourage customers to use tracking information, where available, to follow their parcels.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before submitting payment, please review the recipient name, street address, apartment or unit number, city, state, ZIP code, and any relevant delivery instructions.

If you discover an address error, contact [email protected] immediately and include your order number.

We will make reasonable efforts to help correct an address before dispatch. Once a parcel has been transferred to a carrier, address changes may be unavailable or subject to carrier procedures.

Any additional charge associated with customer-requested rerouting or redelivery will be assessed only where permitted by law and properly disclosed.

6. Order Tracking

Where tracking is available, the tracking information may be sent to the email address associated with your purchase or made available through an order-status feature.

Tracking updates may not appear immediately after a shipping label is created. A label-created status does not always mean that the carrier has physically received the parcel.

If tracking appears inactive or your parcel has not arrived within the communicated estimate, contact our support team so that we can review the available information.

7. Multiple Products and Split Shipments

An order containing more than one product may, where operationally necessary, be fulfilled in separate parcels.

For example, a folding table, folding chair, and collapsible waste-storage bin may be prepared or packaged separately depending on product availability, size, and handling requirements.

If an order is split into multiple shipments, tracking details may be provided separately where available. Receiving one parcel does not necessarily mean that the remaining items have been cancelled.

If an item cannot be shipped, we will contact the customer and provide any delay, cancellation, or refund options required by applicable law.

8. Lost, Delayed, or Missing Parcels

If your parcel appears delayed, tracking has stopped updating, or the carrier marks the parcel as delivered but you cannot locate it, contact us at [email protected].

Please provide:

  • Your order number.

  • The email address used for the purchase.

  • The delivery address.

  • The tracking number, if available.

  • A brief explanation of the delivery concern.

We may review the tracking record, contact the carrier, or request additional information to investigate.

A carrier's delivery scan may be relevant evidence, but it does not automatically resolve every delivery dispute. We will consider the available information and applicable legal obligations before determining the appropriate next step.

9. Damaged Parcels or Products

Please inspect your parcel and its contents after delivery.

If the outer packaging is crushed, torn, wet, or otherwise visibly damaged, or if a folding table, chair, or waste-storage bin arrives damaged, contact us with photographs where possible.

Helpful photographs may include:

  • The outer packaging.

  • The shipping label, with unrelated personal information covered where appropriate.

  • The affected product.

  • The damaged frame, fabric, joints, support parts, or other relevant components.

  • The internal packaging or protective materials.

We will review the report and explain the available options. Nothing in this section limits rights or remedies that apply when goods arrive damaged or do not conform to the purchase description.

10. Incorrect or Missing Items

If your parcel contains the wrong product, an incorrect quantity, or fewer items than shown on your order confirmation, please contact us.

Include your order number and identify the missing or incorrect product. Photographs of the parcel contents and packaging may help us investigate.

We will review the order record and determine an appropriate solution, which may include sending a missing item, arranging a replacement, or issuing a refund where appropriate.

11. Undeliverable Packages and Returned Shipments

A parcel may be returned to the sender if the address is incomplete, delivery is refused, the recipient cannot be located, or the carrier cannot complete delivery.

If a parcel is returned, contact us to discuss the available options.

Where the delivery problem results from an error on our part, we will review the appropriate corrective action. Where the customer supplied an incorrect address or requested a delivery arrangement that prevents delivery, any proposed reshipment charge must be reasonable, disclosed, and permitted by law.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We can generally make changes only while the order remains at a stage where the requested adjustment is operationally possible. Once a parcel has been dispatched, changes may no longer be available through our ordinary order process.

If an order cannot be shipped within the timeframe required by applicable law, customers will receive the required delay or cancellation options. Where cancellation requires a refund, we will process it in accordance with applicable requirements.

13. Shipping Outside the United States

The shipping destinations available for a particular product will be shown during checkout. We do not guarantee international delivery to every country or region.

Where international shipping is offered, customs duties, import taxes, brokerage charges, or other government-imposed fees may apply depending on the destination and applicable rules. Customers should review any disclosed information about responsibility for these charges before completing an order.

14. Contact Us About Shipping

For shipping questions, tracking concerns, missing parcels, damaged products, or address corrections, contact:

YG BEHAVIOR INC.
Zenith Vault Studio Shipping Support
22155 SW 133 AVE
MIAMI, FL 33170
United States
Email: [email protected]
Website: https://www.zenithvaultstudio.online/

Please include your order number in shipping-related messages so that we can identify the correct transaction.