Política de reembolso

At Zenith Vault Studio, we believe outdoor equipment should make time outside more comfortable, organized, and enjoyable. A folding table can provide a convenient surface at a campsite, a folding chair can offer a place to relax after a day outdoors, and a collapsible waste-storage bin can help keep a temporary outdoor space tidy. We want every product to arrive in the condition you expect and to be suitable for its described purpose.

If your purchase does not work out as planned, this Return and Refund Policy explains how to request a return, refund, replacement, or other assistance.

This policy applies to purchases made through https://www.zenithvaultstudio.online/ and is administered by YG BEHAVIOR INC. (“Zenith Vault Studio,” “we,” “us,” or “our”).

1. Our Voluntary 30-Day Return Period

We offer a voluntary 30-day return period for eligible change-of-mind requests. The 30-day period begins on the date your order is delivered.

To qualify for a discretionary return:

  • You must contact us within 30 days after delivery.

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, components, instructions, and accessories, where reasonably applicable.

  • The item must not show avoidable scratches, stains, tears, dents, rust, deformation, or other damage caused after delivery.

  • You must receive return instructions from our customer service team before mailing the product back.

You may carefully inspect a product to determine whether it is the item you ordered and whether it appears suitable for your needs. However, a product that has been used outdoors, exposed to weather, loaded with weight, or otherwise put into ordinary service may no longer qualify for a voluntary change-of-mind return.

This 30-day period is a voluntary store policy. It is not intended to replace, reduce, or restrict any rights you may have under applicable federal or Florida law.

2. Product-Specific Return Conditions

Our products are designed for outdoor organization and convenience. Because folding equipment contains moving parts, frames, joints, fabric, and other functional components, returned items are reviewed according to their condition and intended use.

Folding Camping Tables

A folding camping table returned for a change of mind should be unused, clean, and in its original condition. The table should not show signs of outdoor use, excessive weight loading, surface scratches, dents, bent legs, damaged locking points, loose joints, or other avoidable wear.

Where the table includes folding legs, support bars, connectors, or locking mechanisms, all components should be returned. The folding and locking parts should not have been altered or damaged after delivery.

If the table arrives with a broken frame, unstable joint, missing component, damaged tabletop, or another defect affecting its ordinary function, please contact us with your order details and photographs.

Folding Camping Chairs

A folding camping chair submitted for a voluntary return should be unused and free from dirt, stains, moisture damage, tears, punctures, or other signs of outdoor use.

The frame, hinges, connecting parts, fabric, armrests, and other included components should remain in their original condition. Please do not return a chair with a bent frame, torn fabric, loose structural connection, or damaged locking mechanism without first contacting our support team.

If the chair arrives with a manufacturing defect, damaged stitching, a broken frame component, or a condition that affects ordinary safe use, please notify us so that we can review the issue.

Collapsible Waste-Storage Bins

A collapsible waste-storage bin returned for a change of mind should be unused, empty, clean, dry, and free from waste residue, odors, stains, punctures, or deformation caused by use.

Any included lid, frame, support component, fastening piece, or other accessory should be returned where applicable. A bin that has been used to hold household, food, campsite, or other waste may not qualify for a discretionary return because its condition and hygiene may prevent it from being reasonably inspected or resold.

If the bin arrives with a tear, defective folding structure, missing component, or material defect, contact us for assistance.

These product-specific conditions apply only to voluntary change-of-mind returns. They do not prevent a customer from making a valid claim concerning goods that are defective, damaged on arrival, unsafe, or materially different from their description.

3. How to Request a Return

To begin a return, email [email protected] with the following information:

  • Your full name.

  • Your order number.

  • The name of the product you wish to return.

  • The quantity involved.

  • The reason for your request.

  • Clear photographs if the product is damaged, defective, or different from what you ordered.

Our customer support team will review your request and provide instructions if the return is approved.

Please do not send merchandise back before receiving return authorization and confirmation of the appropriate return procedure. This helps us identify your parcel and associate it with the correct order.

Return Address:

YG BEHAVIOR INC.
22155 SW 133 AVE
MIAMI, FL 33170
United States

The address above is the business and return address supplied for this store. Please follow the return instructions provided by our team before shipping any item.

4. Return Shipping Costs

For an eligible change-of-mind return, the customer is generally responsible for the cost of return shipping unless we expressly agree otherwise.

If a return is necessary because we sent the wrong product, the item arrived damaged, or the product has a qualifying defect, please contact us before arranging return shipping. We will review the circumstances and explain the appropriate next steps.

Because folding tables and chairs may be larger than ordinary parcels, please use suitable packaging to protect the frame, joints, fabric, tabletop, and other components during transportation. Collapsible bins should be emptied, cleaned where appropriate, and secured to prevent unnecessary damage in transit.

We recommend using a trackable shipping service and keeping your postage receipt until the return has been resolved.

5. Refund Review and Processing

After an authorized return is received, we will examine the product and review the reason for the return.

If the return qualifies, the approved refund will generally be issued to the original payment method, subject to the payment provider's processing procedures. Your bank, card issuer, or payment service may require additional time to display the credit.

The amount and eligibility of a refund depend on the circumstances, the condition of the product, and applicable law.

Where a refund is required by law, including a refund arising from an order that cannot be shipped within the applicable federal timeframe, we will follow the relevant legal requirements rather than relying on the voluntary return conditions in this policy.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If a camping table arrives with a damaged frame, a chair has torn fabric or a broken joint, or a collapsible bin is punctured or missing an essential component, contact us at [email protected].

Please include:

  • Your order number.

  • A description of the problem.

  • Photographs of the product and its packaging, where available.

  • The quantity affected.

We will review the circumstances and determine an appropriate resolution. Depending on the nature of the issue and applicable law, this may include a replacement, refund, or another legally available remedy.

If a product appears structurally unsafe, do not attempt to use it while waiting for our response. For example, do not sit on a chair with a bent frame or place heavy objects on a table with an unstable support structure.

7. Exchanges and Replacements

If you received the wrong product or an item that appears damaged or defective, contact us before placing a new order. We will review the issue and explain whether a replacement, refund, or other remedy is appropriate.

Voluntary exchanges based solely on preference depend on product availability. We may ask you to return the original product first and place a separate order for the replacement item.

8. Items That May Not Qualify for a Voluntary Change-of-Mind Return

Unless required by law or approved by us in writing, the following may not qualify for a discretionary return:

  • Products that have been used outdoors or exposed to weather.

  • Camping tables or chairs with scratches, dents, bent frames, damaged joints, or other use-related wear.

  • Chairs with dirt, stains, moisture damage, or tears caused after delivery.

  • Waste-storage bins that have held waste or cannot be returned in a clean and hygienic condition.

  • Products that have been modified, repaired, or damaged after delivery.

  • Items returned without components reasonably necessary to identify or assess them.

  • Products submitted after the 30-day voluntary return period.

These conditions do not exclude valid claims involving defective, damaged, unsafe, or misdescribed merchandise.

9. Order Cancellations

If you wish to cancel an order, email us as quickly as possible and include your order number.

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once the parcel has been dispatched, cancellation through our ordinary order process may no longer be possible, and you may need to follow the return procedure after delivery.

If we cannot ship an order within the timeframe represented at checkout, or within the timeframe required by applicable federal law when no shipment time was stated, we will provide the required delay notice and cancellation or refund options.

10. Consumer Rights

Nothing in this policy is intended to waive, exclude, or restrict rights or remedies that cannot legally be waived, excluded, or restricted.

The voluntary 30-day return period does not limit a customer's right to raise a valid issue involving defective, damaged, unsafe, or materially misdescribed products. We will assess those matters separately from ordinary change-of-mind requests.

11. Contact Us

For return, refund, replacement, or cancellation assistance, contact:

YG BEHAVIOR INC.
Zenith Vault Studio Customer Support
22155 SW 133 AVE
MIAMI, FL 33170
United States
Email: [email protected]
Website: https://www.zenithvaultstudio.online/

Please include your order number so that we can locate your purchase and assist you efficiently.